Shipping Policy
At Av Sales Online, we specialize in providing digital software products and license keys delivered electronically. This Shipping Policy outlines how and when you can expect to receive your digital purchases after successful payment.
1. Nature of Delivery
Since our products consist of digital software licenses and activation keys, no physical shipment is required. All deliveries are made electronically through one or more of the following methods:
- By email to the address registered during purchase.
- Through the customer’s account dashboard (if applicable).
- Via secure download links or activation details displayed immediately after successful payment.
2. Delivery Timeframe
In most cases, digital products are delivered instantly or within a few minutes of successful payment confirmation. However, under certain conditions, delivery may take up to 24 hours, such as:
- Manual verification of payment or high-value orders.
- Temporary technical issues with our server or payment gateway.
- System maintenance or exceptional traffic volume.
Customers are advised to check their email inbox, spam, or promotions folder if they do not receive their key immediately after purchase.
3. Failed or Delayed Delivery
If you have not received your digital key within 24 hours, please contact our support team at support@avsalesonline.com with the following details:
- Your Order ID and payment confirmation.
- The email address used for the purchase.
- Any screenshots or transaction proof (if applicable).
Our team will promptly investigate the issue and ensure successful electronic delivery.
4. Incorrect Email or Contact Information
Av Sales Online is not responsible for delays or non-delivery resulting from incorrect email addresses or user account information provided at checkout. Please double-check your contact details before completing the purchase.
5. International Delivery
As our products are digitally distributed, we proudly serve customers worldwide. Delivery times are not affected by geography, shipping carriers, or customs regulations.
6. Contact for Support
If you have any concerns about delivery, access, or order confirmation, please reach out to our support team via email at support@avsalesonline.com. We are committed to ensuring a smooth and secure digital delivery experience.
Last updated: November 2025